Main Functional Areas
· Customer Operations
· ICT
· Emergency Planning
· Service Innovation
· Programme Office
· Commissioning/Alternate Service Delivery
· Community Safety and Antisocial Behaviour
· Health Improvement
Objectives
· Continuing to pay the Living Wage and encourage contractors and local businesses to do the same
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Objectives
· Continuing to pay the Living Wage and encourage contractors and local businesses to do the same
· Providing great services to people and communities by delivering ‘right first time’ and reviewing the Customer Service function
· Improving our website and the use of social media to improve marketing and communication
· Getting the best value goods and services by improving our procurement and commissioning processes; reviewing the top 10 spend areas for the Council; and re-negotiating all of our current contributions with voluntary sector partners
· Running an efficient and effective council by implementing more flexible and mobile working across the Council to improve efficiency and deliver savings; and delivering our ICT strategy and action plan to provide more effective support services
· Provide key staff and members with improved business insight through dedicated Performance Scorecards
· Implement the ‘My Ward’ project to support members to deliver their Community Leadership role