Agenda and minutes

Overview and Scrutiny Committee
Friday 26th January, 2018 10.00 am

Venue: Council Chamber, Allerdale House. View directions

Contact: Ian Hinde  01900 702544

Items
No. Item

316.

Minutes pdf icon PDF 58 KB

To sign as a correct record the minutes of the Overview and Scrutiny Committee meeting held on 15 December 2017.

Minutes:

The minutes of the meeting held on 15 December 2017 were signed as a correct record.

317.

Declaration of Interests

Councillors/Staff to give notice of any disclosable pecuniary interest, other registrable interest or any other interest and the nature of that interest relating to any item on the agenda, in accordance with the adopted Code of Conduct.

Minutes:

None declared.

318.

Questions

To answer questions from members of the public – submitted in writing or by electronic mail no later than 5.00pm, 2 working days before the meeting.

Minutes:

None received.

319.

Public Participation

To hear representations from members of the public on items which appear on the agenda – submitted in writing or by electronic mail no later than 5.00pm, 2 working days before the meeting.

Minutes:

None received.

320.

Results of the recycling trials

Minutes:

The Head of Community Services and the Assistant Business Development Manager delivered a presentation on the results of recycling trials that had taken place in Seaton, Maryport and Cockermouth from 15 March-24 May 2017.

 

The Council’s current waste collection contract was due to end in March 2019. The Executive had taken the decision to look into adopting a new recycling scheme around this time, when the contract was to be retendered.

 

Councillors asked if those who took part in the trials could be contacted with the results. The Head of Community Services agreed to look into this.

 

Agreed

 

That the update be noted.

321.

Customer Access Strategy pdf icon PDF 58 KB

Presentation from the Head of Customer, Transformation and Commissioning.

Additional documents:

Minutes:

The Head of Customer and Commissioning, OD and Transformation gave a presentation on the Customer Access Strategy.

 

Through the strategy, the council was pursuing a digital by choice approach to provide better access to information and services.

 

To deliver the strategy the council had created the following set of guiding principles around the way it provided access to services and information:

 

  • First principle

 

To make sure the customer remains at the heart of our business.

 

  • Second principle

 

Ensure a consistent and positive customer experience, getting it right first time, irrespective of the choice of contact channel.

 

  • Third principle

 

Develop customer insight to understand what our customers want including monitoring customer usage, preferences, satisfaction levels and the cost to serve, then using that information to improve service delivery and concentrate resources to the greatest need.

 

  • Fourth principle

 

Reduce the need for customers to contact us by eliminating unnecessary contact, and when customers do need to speak to us, actively encourage use of the most appropriate channel whilst continuing to maintain choice for all services.

 

  • Fifth principle

 

Manage demand – design our processes and customer journeys to manage the need, and therefore the demand, for our services to support the second principle.

 

  • Sixth principle

 

Partnership working – we will look to avoid duplication of effort by working with partners to deliver services more effectively across the district.

 

Members noted the strategy.

 

Agreed

 

That the Customer Access Strategy be noted.

322.

Update on the House of Commons Select Committee report on the effectiveness of local authority overview and scrutiny committees

Minutes:

The Policy Officer (Scrutiny and Partnerships) gave an update on the House of Commons Communities and Local Government Committee’s first report on the effectiveness of local authority overview and scrutiny committees.

 

Members noted the main findings in the report.

 

Councillor M Grainger left the meeting.

 

Agreed

 

That the findings of the House of Commons Communities and Local Government Committee’s first report on the effectiveness of local authority overview and scrutiny committees be noted.

323.

Forward Plan pdf icon PDF 137 KB

Minutes:

Members noted the Executive’s Forward Plan of Key Decisions.

 

Councillors asked for more information on the decision to be taken on a review of car parking permits and commercial use of car parks. The Policy Officer (Scrutiny and Partnerships) agreed to circulate the information.

 

Agreed

 

That the Executive’s Forward Plan of Key Decisions be noted.

324.

Task and Finish Group/Working Group Updates

Minutes:

Members received an update on the Community Services Task and Finish Group. The group had been updated on the new timetable for the letting of contracts for grounds maintenance. The council was due to issue documentation and the decision on which tenderer to award the contract to would be taken in autumn.

 

Members asked for information from all Task and Finish Groups/Working Groups to be circulated to all members of overview and scrutiny. The Policy Officer (Scrutiny and Partnerships) agreed to do this.

 

Agreed

 

That the update on the Community Services Task and Finish Group be noted.

325.

Work Programme and Outcomes Monitoring pdf icon PDF 77 KB

Minutes:

Members noted the Overview and Scrutiny Work Programme 2018-19.

 

It was asked that an item be included on the work programme with regard to scrutiny of the Reedlands Road Business Park key decision to be taken by the Executive on 24 January 2018. Members wanted to ensure that the council was getting good value for money.

 

Agreed

 

That the Overview and Scrutiny Work Programme 2018-19 be noted.